Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of kitchenwaremerchant.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***S –
I like it! Beautiful, light and convenient to use. Work from three мизинчиковых batteries (not included), at the bottom non-slip “legs”, on quality, I did not notice any shortcomings. After 15 seconds of downtime go to eco-mode, after 45 seconds of downtime turn off, you can also turn off the “on” button for a long time, the English manual is, it’s all written. The application has not yet tried, then it can be complemented by feedback from the violins. The store sent the order quickly, to France came in just 7 days.
R***r –
I’ll start with the fact that I’m very pleased! Scales can boast of a minimum error in measurements, I think not more than 1g, although as you can see in the photo everything is absolutely accurate! You can weigh anywhere in the scales, there is an app, if you want to count calories weighing products, glass coating, which is convenient to wipe, large dial with backlight, Tara function, choice of units. Before turning off, “eco” (economical) mode is turned on, then the scales turn off themselves, than save the battery. Very high quality and attractive scales, all as in the picture. Madly pleasant and stylish design increases mood ^ ^) and dilute gray weekdays) P.S. Arrived in the city Ivanovo for 2 weeks! Only buy batteries in advance)
O***h –
Works very well, and looks great. Did not used the app, but as a scale it works perfect. Shipping was fast, and item is well packed.
A***o –
Description corresponds. They work from 3 AAA batteries, you need to take it separately. The program for the phone is simple, there is not enough opportunity to look for products in a barcode, as in the program from under armor.
I***a –
Delivery to Kiev took about 2 weeks, delivered by new mail, very quickly and conveniently. The scales are very beautiful and work perfectly. And thanks for the gift!
D***v –
Delivered in 19 days. Work. For a gift the most it!!! Seller recommend!!!
I***a –
Liked the scales, not yet with all the functions.
K***U –
5 out of 5. The service is fine, the store performs his work at 200%. I took the scale as a gift, I liked the design with a gradient. They came exactly as in the description. They work properly, they require three batteries (AAA). In the form of a compliment put a white centimeter tape, a trifle, but nice, and how was it by the way) I recommend the store, the seller is caring, will tell you where your parcel is, will notify and quickly send the order. High.