Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of kitchenwaremerchant.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***i –
Plates cool There are no complaints about quality Natural Wood Packed well, but our delivery does not cease to surprise… One plate broke Think the store need revise the packing Money for a broken plate the seller returned without unnecessary questions and apologized
V***l –
Nice plate. Packed in several layers of WFP, reached in a week. Pro Price: If you have no familiar pillar (etc), then order will cost as much as MB more expensive
Customer –
Recommend! I ordered it as a gift! From the Russian Federation quickly delivered to Moscow, 3 days. A set of whole-birthday girl is happy!
E***a –
Super plates! Without scratches, chips, foreign smell, very pleasant and beautiful. Look cool on the table!
E***a –
Very beautiful, cute, pleasant to the touch plates! I liked it very much. Each was neatly wrapped. I recommend the store and the goods to buy! Thank you!
A***M –
The parcel was almost weightless! Plates are neat and as in the picture, beautiful. Smooth surface. Packed in paper and in carton sealer. I brought the courier home. Fast shipping. Very happy with the purchase
Customer –
Excellent. Delivery is fast, before the dentist about 1,5 weeks. Lighter than in the store’s photo.
A***V –
Fast delivery, quality at altitude, the only thing, in color are not all the same, but it is not critical
J***a –
Very nice wooden plate! Excellent quality! Delivery to the Nizhny Novgorod region -Three weeks.
K***h –
It came in a film, but everything is fine, no chips, no scratches. I ordered it as a gift, but it is so beautiful that I will also order myself! 🙂
T***a –
A set of five plates. Packed well. Came quickly-two weeks. I liked the color very much. Home delivery. Everything is super! Seller recommend.
R***r –
This plate, unlike the lengthened one, came in a normal state. No complaints.
M***r –
The shape and size of each model are different. The small one will be used as a storage, and the large one will go with the electric heart and grilled chicken I just made!
E***k –
The product fully corresponds to the description and photo! Very stylish plates! Came safe and sound! I’m very happy! Recommend!